Legal

Terms of Service

Please read these terms carefully before using our services

Last updated: December 2024

Important Information

By making a reservation with Ohana Vacations, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Ohana Vacations.

Agreement to Terms

By accessing or using Ohana Vacations' website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Reservations & Bookings

All reservations are subject to availability and confirmation. A reservation is not confirmed until you receive a confirmation email from us and the required deposit has been processed.

  • Guests must be at least 21 years of age to make a reservation
  • Maximum occupancy limits must be adhered to at all times
  • The primary guest must be present during the entire stay

Payment Terms

A deposit is required at the time of booking to secure your reservation. The remaining balance is due prior to your arrival date as specified in your booking confirmation.

  • All rates are quoted in US dollars
  • We accept major credit cards and bank transfers
  • A security deposit may be required and will be refunded after checkout inspection

Cancellation Policy

Cancellation policies vary by property and season. Please review the specific cancellation policy provided at the time of booking. Generally:

30+ daysFull refund minus processing fee
14-29 days50% refund
Less than 14 daysNo refund

House Rules

Guests are expected to treat each property with respect and follow all house rules provided. Violation of house rules may result in immediate termination of your stay without refund.

  • No smoking inside any property
  • No parties or events without prior written approval
  • Quiet hours must be observed (typically 10 PM - 8 AM)
  • Pets are only allowed in designated pet-friendly properties

Liability

Ohana Vacations is not liable for any personal injury, property damage, or loss of belongings that may occur during your stay. Guests are encouraged to obtain travel insurance.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.